Legal
Refund Policy
This policy explains how refunds are handled for token purchases and subscriptions on gtax.dev.
Last updated: April 29, 2026
1. Token purchases
Tokens are generally non-refundable once they have been used to perform a paid action. If a paid action failed due to a service error and the tokens were charged, contact support and we will investigate and reverse charges where appropriate.
2. Subscriptions
Subscriptions renew automatically until canceled. You can cancel at any time from the Stripe billing portal. Cancellation stops future renewals; the current billing period remains active through its end date.
3. Refund requests
For refund requests outside the above cases, contact support with your account email, the transaction ID, and a brief description of the issue. We review requests case by case.
4. Chargebacks
If you initiate a chargeback without first contacting support, your account may be paused while the dispute is investigated. We prefer to resolve issues directly with you.